Projects
Find a problem on the internet
A tool to search communities on the internet with niche and problem keywords to search for people with problems on the internet
A tool that helps you collaborate across complex customer journeys
Posts
- Brands don't work, until they've found a fan base big enough
- What does being customer-centric actually mean?
- In business? Learn how to invest
- Game Design gives us Difficulty Curves and we should use them
- Small bets, vs big bets, vs small interrelated bets. Who wins?
- Why map the journey?
- The same problem, 3 opportunities, DIY, DIFM or DIWM
- Principles of great story telling
- I'm de-risking my startup with a Service to SaaS strategy
- Where I went wrong with my idea hit rate
- On success
- On strategy
- Difference between dollar-first and value-first business attitudes
- Track behaviours, not results
- CX Thinking: Book & Course Recommendations
- Don't build a product, build a solution