CX Thinking: Book & Course Recommendations
Sometimes, but not often, I'm asked by up-and-coming team members to provide any recommendations on learning more about my focus, customer experience, design thinking and service design.
Here's a resource I keep for just that occasion.
Books
Here's a resource I keep for just that occasion.
Books
- The Mom Test
- When coffee and Kale compete (https://www.amazon.com.au/When-Coffee-Kale-Compete-products-ebook/dp/B07C7HH662)
- Strategyzer series (https://www.strategyzer.com/books)
Courses
- IDEOU Design Thinking Courses (https://www.ideou.com/collections/design-thinking-courses)